FAQ
- PAYMENT -
What payment methods do you accept?
You can use all the main Credit Cards & PayPal in our store.
How secure is my personal information?
Sapphire Beauty Studio adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
- ORDER TRACKING -
My tracking number is not working
90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at sapphirebeautystudioreno@gmail.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
Please make sure you've inserted your code right, best way to do this is by using copy & paste.
How do I know if my order has been shipped out?
We will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.
You can also check our online order tracking page.
The tracking site says "Delivered" but I haven't received my package yet
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
- SHIPPING AND DELIVERY -
Do you ship internationally?
Currently, Sapphire Beauty Studio exclusively ships nationwide within the United States. While we're focused on delivering exceptional service and products to our customers across the country, we're actively exploring opportunities to expand our shipping capabilities internationally in the future.
How long does it take for my order to ship out?
All items are subject to a handling period before they are dispatched.
99% of orders will be shipped within 1-3 days of payment.
We will notify you by email when your items have been shipped.
My order did not arrive on time, what should I do?
If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact sapphirebeautystudioreno@gmail.com.
How long does shipping take?
Standard Shipping: 5-15 business days
All orders will be shipped from our store within 1-3 business days. In peak periods please allow for up to 6 business days for dispatch.
How is the package being delivered?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.
How much do you charge for shipping?
Shipping cost depends on which area you are located.
- RETURNS & REFUNDS -
What if I received a damage/faulty product?
If you have received a damaged or faulty product, please send us a photographic, or video proof of the damage and we will send you a new working item.
AFTER PURCHASE
I've put the wrong shipping address/chose the wrong variant. Can I change it?
If this happens to you, email us at sapphirebeautystudioreno@gmail.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.